Shipping policy

SHIPPING POLICY

Last updated: September 2, 2026

SSTW Store is based in New Orleans, Louisiana. Some of our products are made to order and may be produced and shipped by fulfillment partners from different locations.

Please review this Shipping Policy before placing your order.

ORDER PROCESSING

Most orders are processed and prepared for shipment within 2–7 business days after payment is confirmed.

Business days do not include weekends or federal holidays. Processing times may be longer during product launches, promotional events, holidays, periods of high demand, or circumstances outside our reasonable control.

Processing time is separate from shipping transit time.

Because some products enter production shortly after an order is placed, order changes and cancellations cannot always be accommodated. If you need to request a change or cancellation, contact us as soon as possible at rebel@sstwstore.com.

SHIPPING RATES

Available shipping methods and shipping charges are calculated and displayed at checkout based on the destination, products ordered, package size, and available carrier services.

Any promotion offering free or discounted shipping will be subject to the conditions displayed with that promotion.

ESTIMATED DELIVERY TIMES

After an order has been processed and shipped, estimated transit times are generally:

United States: 3–8 business days
Canada: 5–15 business days
Other international destinations: 7–25 business days

These estimates do not include production or order-processing time.

Delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is expressly identified at checkout.

Carrier delays, severe weather, natural disasters, customs processing, incorrect addresses, transportation interruptions, high shipping volume, and other circumstances outside our reasonable control may affect delivery.

If we are unable to ship your order within the timeframe stated at the time of purchase, we will notify you and provide any cancellation or refund options required by applicable law.

INTERNATIONAL SHIPPING

International shipping is available only to destinations offered at checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

SSTW Store does not control these charges and cannot predict their amount. Customers are responsible for complying with the import rules applicable to their destination.

Customs processing may delay international deliveries.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Tracking information may require up to 48 hours to update after the carrier receives the package.

If your tracking information has not updated for several business days, contact us at rebel@sstwstore.com and include your order number.

MULTIPLE PACKAGES

Products in the same order may be produced or fulfilled from different locations. As a result, an order may arrive in more than one package and on different delivery dates.

If your order is split into multiple shipments, you may receive a separate tracking number for each package. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error, contact us immediately at rebel@sstwstore.com.

We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

If a package is returned because the customer provided an incomplete or incorrect address, refused delivery, or failed to collect the package, the customer may be responsible for additional shipping costs before the order can be reshipped.

Additional charges will not apply when the delivery problem was caused by SSTW Store or its fulfillment partner.

LOST, DELAYED, OR MISSING PACKAGES

If your package appears to be significantly delayed or lost in transit, contact us at rebel@sstwstore.com with your order number and tracking information.

We will review the shipment information and assist with an appropriate carrier claim or resolution.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members, neighbors, building staff, or reception personnel.
Allow up to two business days, as carriers sometimes mark packages as delivered shortly before completing delivery.
Contact the shipping carrier for additional delivery information.
Contact us at rebel@sstwstore.com if the package remains missing.

Claims involving packages marked as delivered will be reviewed individually based on the tracking information, carrier investigation, and applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us promptly at rebel@sstwstore.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label, when applicable

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy:

https://sstwstore.com/policies/refund-policy

RETURNS

Do not send products to the address shown on the original shipping label unless we specifically instruct you to do so.

Returns must be requested and approved before they are shipped. Approved return instructions and the correct return address will be provided by email.

For complete return eligibility and refund information, please review our Return and Refund Policy:

https://sstwstore.com/policies/refund-policy