Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at rebel@sstwstore.com and include your order number and the reason for your return.

If your return is accepted, we will provide return instructions and the correct return address. Returns sent without prior authorization will not be accepted. Please do not send a return to the address shown on the original shipping label unless instructed to do so.

Unless the item arrived defective, damaged, misprinted, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

You can always contact us with questions about a return at rebel@sstwstore.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, misprinted, or if you received the wrong product, contact us immediately at rebel@sstwstore.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging so we can evaluate the problem and make it right.

When the issue is confirmed, SSTW Store will cover the cost of the approved resolution, which may include a replacement or refund.

Exceptions and Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products, unless they arrive defective, damaged, or incorrect

• Gift cards

• Items specifically marked “Final Sale” at the time of purchase

• Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags

Products purchased with a promotional discount code, including REBEL30, remain eligible for return unless they were specifically marked “Final Sale” before purchase.

Please contact us at rebel@sstwstore.com if you have questions about a particular item.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size, color, or product is to request a return for the original item and, once the return is accepted, place a new order.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days. Your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless the item arrived defective, damaged, misprinted, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at rebel@sstwstore.com.

Last updated: September 2, 2026.